Congress & Strategy Support Case Study

Interviews with stakeholders to gathering up complaints & establish custom and bespoke solutions to address underlying problems
Propose new SOP with comprehensive processes for leads & stakeholders along with congress summary templates
Establish lean cross-functional leadership team
Stakeholder training and empowerment

Gained approval to move forward
Full implementation underway within three months
Repeat stakeholder satisfaction surveys reveal the new processes are performing well & stakeholders feel empowered